Jennifer VictorJennifer Boyens Victor is the owner of The Victor Firm LLC. She is a founder of and serves as a co-Executive Director of the Chief Litigation Counsel Association. Additionally, Ms. Victor serves as the Program Director of a corporation’s employment dispute resolution program on an outsourced basis. She has also been an adjunct professor at Georgia State University College of Law, where she taught ADR and Advanced ADR and has also taught a dispute systems design course for The Straus Institute for Dispute Resolution at Pepperdine University’s School of Law and for the Kennesaw State University’s Master of Science in Conflict Management program. Ms. Victor is a member of the State Bar of Georgia.

Practice Areas

Ms. Victor specializes in working with corporations and organizations in the areas of ADR program design, early case assessment, and other areas of conflict management. Ms. Victor has extensive experience in designing and implementing conflict management programs, and she regularly provides consulting and training services in the areas of conflict prevention and management (including, but not limited to, facilitation, mediation, early case assessment, and arbitration). Ms. Victor also has extensive mediation experience in addition to being a trained and experienced facilitator and ombudsperson.


Ms. Victor received a B.A. in History with Honors from Agnes Scott College, where she was inducted into Phi Beta Kappa. She received a J.D. from Georgia State University College of Law.

Professional Experience

Prior to forming The Victor Firm LLC, Ms. Victor was a partner with Paquin Victor LLP, a specialty firm focused on corporate and organizational conflict and litigation management; an ADR Practice Leader for Ernst & Young’s Legal Management Services group; and Deputy Director of the Georgia Supreme Court’s Office of Dispute Resolution, where her experience included developing and implementing ADR programs, as well as developing policy for statewide ADR, including the Ethical Standards for Neutrals in Georgia. Ms. Victor also regularly provided consulting and training to judges and lawyers in the areas of conflict prevention and management, early neutral evaluation, mediation, arbitration, and other forms of ADR.

Illustrative Background

Ms. Victor has served as project manager and designed, developed and implemented all aspects of employment dispute resolution programs for a number of Fortune 100 companies. Her work has included conducting needs assessments, drafting program documentation and communication materials, developing and conducting training related to program implementation, and consulting regarding tracking protocols for the programs. These programs contained ADR mechanisms such as open door, facilitation, peer review, mediation, and arbitration. Program objectives included reducing the cost, delay, and unpredictability of conflict and litigation, while maintaining confidentiality between the parties and preserving relationships.

Ms. Victor has also developed early case assessment programs for Fortune 50 companies and government agencies, including those programs with innovative features such as settlement counsel and convening, and has experience serving as assessment and resolution/settlement counsel for a number of large companies. Ms. Victor has also designed comprehensive organizational ADR and conflict management training programs, including the preparation of all training materials and conducting the training for program participants. Areas of training expertise include ADR processes, program design, negotiation, communication, problem-solving, and mediation advocacy.

Presentations and Publications

Ms. Victor has been a frequent speaker at continuing legal education and other seminars on topics related to conflict management, alternative dispute resolution, early case assessment, and litigation management. She has conducted presentations for the American Bar Association, the Association of Corporate Counsel – America, the Association of Corporate Counsel – Alabama, the State Bar of Georgia, the Atlanta Bar Association, the State Long Term Care Ombuds Program, the Association for Conflict Resolution, the Board of Regents of the University System of Georgia, the U.S. Institute for Environmental Conflict Resolution, and many other organizations and corporations. Ms. Victor was an Editor of the American Bar Association Litigation Section’s Conflict Management newsletter. She was Editor of the Georgia Supreme Court Office of Dispute Resolution publication Symposium, and contributed significantly to the book ADR Practice & Procedure in Georgia (2nd Edition). She has also published articles in various magazines and newsletters, including ADR Report, Alternatives (published by CPR – International Institute for Conflict Prevention and Resolution), Chief Legal Officer, Corporate Counsel, Corporate Legal Times, and various ABA publications.

Bar Admissions, Memberships, and Other Activities

Ms. Victor is admitted to practice before the U.S. District Court for the Northern District of Georgia, the Georgia Supreme Court, the Georgia Court of Appeals, and all courts in the State of Georgia. Ms. Victor is active with the ADR Sections of the American Bar Association, the State Bar of Georgia, and the Atlanta Bar Association.